When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

1. Your institutional subscription has not yet been activated

2. The person who "activated" the online subscription did not enter in all needed IP addresses for your institution

3. The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server

   What should I do?

   1. Submit Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

4. My library subscribes to the printed version of The Journal of Physiology, and I can't get access to it online. Why?

   Your institution has not yet activated its institutional subscription to the online version of The Journal of Physiology. All institutional subscribers to the printed journal also receive access to the online journal. Notify your library that you would like access to the online version, and encourage your librarian to "activate" the online subscription.

5. What is "activating" a subscription and how can I do it?

   An institution that subscribes to the printed version of The Journal of Physiology must "activate" the online subscription to allow online access for users within the institution. The account adminstrator (usually the librarian) is the person who must "activate" the subscription. The account administrator must enter the IP address(es) for their institution. Full instructions are given at How to Activate your Institutional Subscription.

6. Who from my institution can access the online version of The Journal of Physiology?

   The subscription fee allows for unrestricted Internet access at one location. Any user connecting from an authorized computer on your institutional network will be allowed access to the online version of The Journal of Physiology.

7. What is an Institution?

   For the most part, an Institutional Subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

8. How will this work?

   When someone attempts to use the online version of The Journal of Physiology, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access the journal simultaneously.

9. What subscription packages are available?

   Only institutional subscribers to the printed version of The Journal of Physiology have access to the online version.

   Institutional Subscribers have access to:

   Tables of contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses. (Note that individuals who are not Physiological Society members must subscribe at the Institutional level.)
   [Ordering Procedure] [Cost]

10. How can I tell if my institution has subscribed to The Journal of Physiology?

    If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

11. Can my institution subscribe only to the electronic version?

    Yes.

12. Will we still be able to get the printed version? And for how long?

    Yes, institutions will be able to receive the printed version for the foreseeable future.

13. If our subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    All articles are free online after one year.

Still have questions?

Blackwell Publishing Ltd
Journals Customer Services
9600 Garsington Road
Oxford OX4 2DQ
UK
Tel: +44 (0) 1865 778 315
Fax: +44 (0) 1865 471 775
Email: customerservices{at}oxon.blackwellpublishing.com